Ordering:

Orders are currently exclusively placed on Amazon.com which is one of the most trusted and secure places to shop online, with 24/7 customer support for any ordering or shipping concerns reachable on Toll Free: 1. (844) 310-JING (5464). When you order VitaJing Herbs through Amazon.com you can choose from multiple accepted payment forms including all major debit and credit cards, and even your checking account. VitaJing Herbs does not ask for or handle credit card or otherwise personal financial information. If you have any questions use the contact form below.

Returns:

VitaJing Herbs on Amazon.com makes sense because you are protected by their A-Z return policy which is one of the best and most comprehensive return policies in the world of ecommerce. To access the “Returns” menu in Amazon, in the “Your Account area” choose “Orders” > “More Order Actions”, and click on “Return or Replace Items”. If you have any questions use the contact form below.

Expiration:

Every Package of VitaJing Herbs products is filled with uncompromisingly premium ingredients and comes with a manufacture date clearly printed. Products expire 2 years from the date printed. If you have any questions use the contact form below.

Shipping:

If you are an Amazon Prime subscriber, you will be happy to know that all VitaJing Herbs products are Amazon Prime eligible, which means that you can get them with FREE two-day shipping (or overnight shipping for a nominal fee).If you are not an Amazon Prime subscriber, shipping is also FREE for all VitaJing Herbs products delivered by Amazon – but will just take longer than for Prime members.All packages are tracked from the time the order starts processing to the time it gets to your front door. For International Shipping options please have a look at the International tab. If you have any questions use the contact form below.

International Orders:

We have received a lot of interest from international clients passionate about our products and our brand. We absolutely appreciate and value your business and are in the process of setting up international sales options. Please make sure to sign up to our mailing list to be the first to know when international sales become available. For Canadian Orders please contact us using the Contact form.

Contact:

If you have any questions that have not been answered here please contact us using the Contact form below and we will respond within 24 hours. Thank You!

2 Comments

  • Jared

    Reply Reply July 17, 2014

    Hello,

    I would like to provide some feedback for you. Hopefully this will be useful information and not seen as too critical.

    If you plan on selling more items from you website, please add a shopping cart feature that allows for multiple purchase orders before checkout.
    Please offer shipping with tracking information (I want that and will pay). Please use a large envelope with bubble wrap on the inside. The current material is a bit messy when opening.
    Please use computer text for the ship to address rather than a big black marker. It will look more professional.
    Please use plastic packaging over the product. The current material splits open rather easily at the bottom and this destroys the base. (I realize this may not be easy to change, but it’s what most of your competitors are using)
    Please consider offering capsules for the ant extract in the future. I don’t know if ant extract can be made to fully dissolve in hot water, but this one doesn’t. It has a bit of a sandy texture. It’s okay though, I can handle it.

    Other than that, I am happy with the transaction. Payment was cleared in a timely manner and my package arrived about 17 days after it was shipped out (Receipt No: 1069-1737-1742-4148). Not bad for free shipping. Thanks. Oh, and I like that you show your COA and GMP certificates. Awesome.

    Good luck to you guys! I am rooting for you.

    Jared

    • VitaJing Herbs

      Reply Reply August 10, 2014

      Hi Jared,

      No problem! All feedback is more than welcome and appreciated 🙂

      Our shopping cart is exclusively on Amazon now, so you can add multiple items. We’re working on making it international as at the moment its USA only. Via Amazon you get better packaging and tracking as well. Everything is typed out now on the package.

      We have switched to high grade Polyethylene bags now, they are far superior and look great.

      Yes we’re looking at doing capsules, we realize some people will not be open to powder. Ant Extract is the only one of our extracts like that where it clumps up a bit.
      Thanks for all the kind words! If you ever feel like leaving a review up on our amazon listing here – http://www.amazon.com/Black-Ant-Extract-Antioxidants-Anti-Inflammatory/dp/B00HZXCDAA/ we would be forever grateful!

      Best Regards,
      Ryan

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